Technical Service Account Manager

il y a 17 heures

Paris, Île-de-France MarkLogic Temps plein
Job Title: Technical Service Account Manager

We are seeking a highly skilled Technical Service Account Manager to join our team. As a key member of our Customer Experience team, you will be responsible for managing our most strategic accounts and delivering exceptional service to our customers.

Key Responsibilities:
  • Manage onboarding, support, services, adoption, training, renewals, and customer satisfaction
  • Act as the customer advocate, ensuring smooth communication across business functions
  • Deliver services related to inventory management, best practice guidance, support, and customer training
  • Communicate service updates, escalate support issues, track incidents, and resolve problems
  • Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight
  • Help customers achieve their business objectives by understanding their environment and IT initiatives
  • Drive customer satisfaction and loyalty through strategic customer experiences
Requirements:
  • Previous experience as a Service Account Manager, Customer Success Manager, Technical Account Manager, or a customer-facing Storage Administrator/Engineer
  • Strong communication skills, with the ability to articulate technical issues to both technical and non-technical audiences
  • Technical knowledge in storage, infrastructure, or adjacent industries
  • Ability to manage multiple accounts and projects simultaneously
  • Excellent collaboration, organization, and problem-solving skills
  • Ability to influence cross-functionally in a matrixed environment
About Us:

CMK Resources is an information technology services company that provides storage and data management related professional services. Our mission is to accelerate the operational readiness and value of our customers' technology investments. We are committed to providing a personal experience to every customer and consultant across our partnership ecosystem.

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