Retail Excellence Director

il y a 2 jours


Paris Louvre, Île-de-France Christian Louboutin Temps plein
Global Retail Excellence Director

Reporting to the Chief Commercial Officer, the Global Retail Excellence Director is responsible for elevating the client experience and driving performance globally across our boutiques.

Key responsibilities include leading the Christian Louboutin retail excellence program, defining and implementing a VIC strategy, and creating and managing a global care and repair program.

The Global Retail Excellence Director works closely with key global functions and markets worldwide to ensure successful practices are implemented in our network.

Key skills required include strong leadership skills, with a proven ability to lead and inspire international and cross-functional teams.

Key Responsibilities:

  • Define a handbook of standard retail practices and guidelines to deliver exceptional client experience in store, in collaboration with markets and key global functions.
  • Pilot these practices in select stores worldwide together with local teams.
  • Roll out retail excellence program in all stores, motivate retail teams, and celebrate their achievements.
  • Manage and develop our made-to-measure atelier.
  • Collaborate with the global and local communication and retail teams to organize unique VIC events and experiences.


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