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Retail Excellence Manager
Il y a 2 mois
Job Summary
The Retail Excellence Manager will be responsible for driving retail excellence across France and Southern Europe, overseeing retail performance and operations, training, coaching, and managing the Retail Excellence team.
Key Responsibilities
- Ensure efficient and consistent implementation of operational tools and guidelines across all boutiques.
- Strive for operational excellence within all boutiques, proactively working with the Sales Operations Manager and Boutique Managers to improve operations and maintenance.
- Leverage retail excellence evaluation tools to improve retail excellence consistency and singularity.
- Design a global retail calendar to schedule projects at best with retail rhythms.
- Oversee and support preparation of High Jewelry presentations with VICs.
- Propose sales objectives and KPI targets across the internal and external boutiques network in close collaboration with the Brand Director.
- Analyze KPIs/reports and identify/propose priority actions to achieve targets and business growth.
- Drive the yearly Boutique action plan process with the Brand Director and the Europe Marketing & Communication team; schedule initiatives.
- Support the consolidation of market reports as well as presentations to HQ.
- Partner with Boutique managers to identify areas of improvement to offer an in-store client experience.
- Organize European Store Managers meetings and High Jewelry Committees based on global objectives, needs, and feedback.
- Define and implement the training strategy for Retail Teams, ensure 100% participation in both in-class and online training.
- Evaluate ongoing needs, gather feedback on training programs, and share them with Brand Directors and Global Training Team.
- Work on specific training projects to support business challenges (High Jewelry Community).
- Manage training budget and oversee training organization.
- Based on results of evaluation tools, identify priority coaching needs with Field Coach and Store Directors.
Requirements
- 8 to 10 years of experience in retail excellence or retail management (minimum 2 years in luxury retail store).
- Strong leadership skills and experience with coaching and training team members.
- Strong analytical skills, with the ability to translate insights into actionable plans.
- Excellent communication skills.
- Experience in the jewelry industry and/or in training is a plus.
- Bilingual English and French.
Company Information
BOUCHERON S.A.S. is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
