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Retail Excellence Specialist
Il y a 2 mois
Retail Excellence Specialist
The Retail Excellence Specialist is responsible for ensuring the achievement of assigned objectives in terms of Digital Retail and Customer Experience projects. This role involves implementing and completing projects assigned by the Store Manager and the Retail Excellence office of the Head Quarter.
Key Responsibilities:
- Implement and complete projects assigned by the Store Manager and the Retail Excellence office of the Head Quarter
- Ensure the development of the shop team through continuous training
- Collaborate with the figures of HQ's Retail Excellence office, providing structured feedback on the progress of projects in store
- Ensure that the service style established by the company guidelines is always respected by the entire sales team, so that each customer experiences a high level within the store
- Ensure the best consumer experience in the different touch points, leveraging also digital technologies
Requirements:
- Excellent interpersonal skills
- Dynamic and enthusiastic personality
- Excellent oral and written knowledge of French and English (knowledge of another foreign language will be considered a plus)
- Versatility and team spirit
About Max Mara Fashion Group
Max Mara Fashion Group is a leading Italian clothing company founded in 1951. The company offers 'haute de gamme' women's clothing produced according to industrial processes of excellence. With 9 brands, 60+ collections per season, and 14,000,000+ items sold per year, Max Mara Fashion Group is a global player in the fashion industry.
