Junior Customer Success Manager

il y a 4 semaines


Montpellier, Occitanie, France Mediatool World W AB Temps plein
Mediatool World W AB - Junior Customer Success Manager

We are seeking a driven and organized Junior Customer Success Manager to join our vibrant team in Montpellier. As a key member of our Customer Success team, you will play a crucial role in ensuring the success of our clients and projects.

About the Role

The Junior Customer Success Manager will support the Customer Success Manager in managing and coordinating large-scale client onboarding projects. This includes developing and maintaining project plans, schedules, and status reports, as well as coordinating activities across teams.

Key Responsibilities
  • Project Support: Assist in the setup and initial phases of onboarding projects, helping to develop and maintain project plans, schedules, and status reports.
  • Documentation and Reporting: Maintain comprehensive project documentation and prepare regular status updates for internal and external stakeholders.
  • Communication: Facilitate effective communication between team members and stakeholders, assist in organizing project meetings, and act as a liaison between the Project Director and other team members.
  • Risk Management: Support the identification and mitigation of project risks, and assist in developing contingency plans to address potential challenges.
  • Travel Requirements: Travel to Paris twice a month for meetings with the Country Manager, clients, and stakeholders, with additional travel as needed.
Qualifications
  • Experience: 3-6 years of project management or PMO experience, preferably in a SaaS or tech environment.
  • Skills: Strong organizational and time management skills, excellent communication and interpersonal skills, proficient in project management tools and methodologies.
  • Education: Relevant degree or equivalent experience in project management or a related field.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work on a high-profile project with a leading global brand.
  • Dynamic and international work environment with a focus on innovation and excellence.

Based in the vibrant city of Montpellier, with regular travel to Paris and other locations as needed. If you're a motivated and organized individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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