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Client Relationship Manager

Il y a 2 mois

Paris, Île-de-France Europcar Mobility Group Temps plein

Position: Client Relationship Manager – Service Provider Oversight

Europcar Mobility Group stands as a prominent entity in the mobility sector, delivering an extensive array of vehicle rental solutions, including cars and commercial vehicles. In the role of Client Relationship Manager, your primary responsibility will be to enhance the effectiveness of the Customer Support division, with a strong emphasis on client satisfaction and retention while aligning with Europcar's business strategies.

Key Responsibilities:

  • Supervise both internal and outsourced teams to ensure optimal performance.
  • Manage team workloads and assess performance metrics to drive improvements.
  • Implement initiatives aimed at enhancing service quality and operational efficiency.
  • Collaborate with various departments to streamline processes and deliver a cohesive customer journey.

The ideal candidate will possess between 5 to 7 years of experience in managing teams and will demonstrate exceptional analytical, communication, and leadership capabilities. If you are a strategic planner with a proactive mindset and a dedication to customer service excellence, we encourage you to consider this opportunity.

Qualifications:

Professional Competencies:

  • Expertise in Microsoft Office Suite
  • Proficiency in English

Personal Attributes:
- Accountability
- Strong analytical and synthesis abilities
- Meticulous attention to detail
- Excellent listening skills
- Customer-focused approach
- Proactive and flexible
- Collaborative team player
- Initiative-driven and contributive