Customer Success Manager
il y a 2 semaines
Amadeus is seeking a highly skilled Customer Success Management Senior Specialist to join our team. As a key member of our customer success team, you will be responsible for managing medium to large customers, supporting them to maximize the value from Amadeus solutions and drive business impact.
Key Responsibilities:- Participate in internal handover meetings to understand the account plan and customer context.
- Collaborate with Amadeus roles to engage customers in upfront goal-setting and design.
- Develop a success plan with buyers/decision makers, outlining program value-driving outcomes.
- Establish mutual expectations on the engagement model with stakeholders.
- Share progress updates with key buyers/decision makers on the implementation journey.
- University degree in Computer Science or related field, or equivalent work experience.
- Experience in Customer Success.
- Fluent in both written and spoken French and English.
- Experience in the Travel Industry is mandatory.
- Strong communication and collaboration skills.
- Ability to work autonomously and as part of a team.
- Proficiency in developing and maintaining customer relationships.
- A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly global DNA, with a footprint, processes, and culture that is global in nature.
- Great opportunities to learn, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment, nurturing both a fulfilling career and personal and family life.
- A flexible working model, allowing employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company, with trust and reliability being fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- A critical mission and purpose, powering the future of travel and pursuing a critical mission and extraordinary purpose.
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