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Client Relations and Support Specialist
Il y a 3 mois
Position Overview: As a Client Relations and Support Specialist, you will play a crucial role in ensuring customer satisfaction and effective communication between clients and our organization.
Key Responsibilities:
- Organizing, classifying, and prioritizing client inquiries and requests.
- Delivering first and second level support to both clients and team members regarding digital solutions.
- Overseeing the status of tickets that have been escalated to other IT departments.
- Keeping clients updated on the progress and resolutions of their inquiries.
- Maintaining and revising functional documentation as necessary.
- Facilitating internal training sessions to enhance team knowledge.
- Configuring client settings within ERP systems or web administration interfaces.
About the Company: Capijobnew is a recruitment agency focused on identifying skilled professionals in the fields of Information Systems and Technology. Our client is a prominent player in the energy distribution sector, dedicated to promoting sustainable development.