BOUCHERON – Clienteling Manager

il y a 2 semaines

Paris, Île-de-France BOUCHERON S.A.S. Temps plein
Job Description

Position: Clienteling & Projects Manager

Company: BOUCHERON S.A.S.

Location: [Insert Location]

Job Type: Full-time

Start Date: [Insert Start Date]

Schedule: Full-time

Job Summary

We are seeking a highly skilled Clienteling & Projects Manager to join our team at BOUCHERON S.A.S. The successful candidate will be responsible for developing and implementing CRM strategies, managing clienteling applications, and providing market support.

Responsibilities
  • Develop and implement CRM strategies to enhance client experience and drive business growth.
  • Manage clienteling applications, including functional evolutions and innovations, in collaboration with the IT team and markets.
  • Optimize and support the deployment of digital customer cards and customer data platforms.
  • Collect and prioritize feedback from local teams to drive innovation and improvement.
  • Oversee the clienteling app, ensuring its evolution and supporting markets in their daily use.
  • Collaborate with the Data Insight Manager to automate and publish monthly reports, ensuring the analysis and synthesis of clienteling KPIs.
  • Support markets to boost the development, optimization, and analysis related to the performance of clienteling tools.
Requirements
  • Graduated with a Bac +4/5 from a Business School or University.
  • Operational experience of 4-5 years in developing CRM tools, ideally with the development of a clienteling application.
  • Experience in project management and methodological approach.
  • Strong analytical and synthesis skills, with the ability to bring out key information for interlocutors.
  • Very good command of Excel, PowerPoint, Microsoft Suite, and IT project tracking tools like JIRA.
  • Dynamism, team spirit, and strong ability to work transversally and engage internal and external partners.
  • Excellent relational skills, openness, and ability to understand everyone's constraints.
  • Fluent English is essential, French is a plus.
What We Offer

At BOUCHERON S.A.S., we offer a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to building a diverse workforce and welcome applications from all qualified candidates.

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