BOUCHERON – Clienteling Manager

il y a 3 semaines

Paris, Île-de-France BOUCHERON S.A.S. Temps plein
Job Description

Position: Clienteling & Projects Manager

Company: BOUCHERON S.A.S.

Location: [Insert Location]

Job Type: Full-time

Experience: 4-5 years

Education: Bac +4/5 in Business or related field

Language: Fluent English, French a plus

Job Summary

We are seeking a highly skilled Clienteling & Projects Manager to join our International CRM team. As a key player in the development of our CRM strategy and tools, you will be responsible for modernizing our PCRM ecosystem, managing the development of our clienteling app, and supporting our markets in their daily use.

Responsibilities
  • Modernize our PCRM ecosystem by managing the development of our clienteling app and supporting our markets in their daily use.
  • Develop and implement our CRM strategy and tools, working closely with our IT team and markets.
  • Manage the development of our clienteling app, ensuring its evolution and supporting our markets in their daily use.
  • Support our markets in their daily use of our clienteling app, providing training and guidance as needed.
  • Collaborate with our Data Insight Manager to automate and publish monthly reports, ensuring the analysis and synthesis of clienteling KPIs.
  • Support our markets in their daily use of our clienteling app, providing training and guidance as needed.
Requirements
  • 4-5 years of experience in developing CRM tools, ideally with experience in developing a clienteling application.
  • Experience in project management and methodological approach.
  • Strong analytical and synthesis skills, with the ability to bring out key information for your interlocutors.
  • Very good command of Excel, PowerPoint, Microsoft Suite, and IT project tracking tools like JIRA.
  • Dynamism, team spirit, and strong ability to work transversally and engage internal and external partners.
  • Excellent relational skills, openness, and ability to understand everyone's constraints.
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to building a diverse workforce and welcome applications from all qualified candidates, regardless of their background.

Language Code: fr

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