BOUCHERON – Clienteling Manager

il y a 3 semaines

Paris, Île-de-France BOUCHERON S.A.S. Temps plein
Job Description

Position: Clienteling & Projects Manager

Company: BOUCHERON S.A.S.

Location: [Insert Location]

Job Type: Full-time

Start Date: [Insert Start Date]

Schedule: Full-time

Organization: BOUCHERON S.A.S.

Job Summary

We are seeking a highly skilled Clienteling & Projects Manager to join our team at BOUCHERON S.A.S. The successful candidate will be responsible for developing and implementing our CRM strategy, managing our clienteling application, and supporting our markets in their daily use of our tools.

Responsibilities
  • Develop and implement our CRM strategy, including the modernization of our PCRM ecosystem
  • Manage the clienteling application, ensuring its evolution and supporting the markets in their daily use
  • Support the markets in their daily use of our tools, including the digital customer card and customer data platform
  • Collaborate with our IT team and external partners to ensure the successful implementation of our CRM strategy
  • Develop and implement training programs for our markets to ensure they have the necessary skills to use our tools effectively
  • Collect feedback from our markets and prioritize the implementation of our roadmap
Requirements
  • Graduated with a Bac +4/5 from a Business School or University
  • Operational experience of 4-5 years in developing CRM tools, ideally with the development of a clienteling application
  • Experience in project management and methodological approach
  • Strong analytical and synthesis skills, with the ability to bring out key information for your interlocutors
  • Very good command of Excel, PowerPoint, Microsoft Suite, and IT project tracking tools like JIRA
  • Dynamism, team spirit, and strong ability to work transversally and engage internal and external partners
  • Excellent relational skills, openness, and ability to understand everyone's constraints
  • Fluent English is essential, French is a plus
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to building a diverse workforce and welcome applications from all qualified candidates, regardless of their background.

How to Apply

Please submit your application, including your resume and cover letter, to [Insert Contact Information]. We look forward to hearing from you

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