Customer Experience Manager
il y a 4 semaines
Within the central Marketing and Development department, the Customer Experience team plays a pivotal role in enhancing Saint-Gobain's customer-centric culture.
Aligned with the group strategy, we utilize and develop our in-depth understanding of customers and customer experience methodologies to best support our colleagues in Saint-Gobain businesses.
Throughout our collaboration, we leverage customer insights to positively impact customer experience and generate tangible business results.
In this context, we are reinforcing our team with a Customer Experience Manager who will strengthen our offer.
Key Responsibilities:- Use Customer Experience methodologies to positively impact businesses in line with Saint-Gobain Strategy.
- Understand Saint-Gobain group strategy to enrich our approach and grow our community.
- Engage organizations to embed customer culture into their strategies.
- Accelerate customer experience by increasing knowledge, bringing regular tangible results, and sharing experience.
- Use and complement Customer Experience techniques to help Saint-Gobain businesses upon request.
- Constantly bring purpose to these methodologies to ensure customer insights are put at the service of business growth and innovation.
Promote and accompany voluntary countries/organizations in the rollout of their local projects.
Put customer experience methodologies into practice to engage colleagues into a continuous and impactful customer experience roadmap that delivers visible results.
Adapt existing methodologies to local situations and identify opportunities for development (products and services).
Work with senior management and animate cross-functional workshops to engage all colleagues.
Ensure solutions fit with the business context, are accepted locally, and create value from the customer and business perspective.
Animate and Grow Our Customer Experience Community:Maintain good connections within our Customer Experience network and main stakeholders.
Encourage collaboration to ensure good practices and tangible successes are shared for the benefit of the community and the group.
Regularly disseminate knowledge and raise common challenges to help our peers grow on the topic of customer experience.
Contribute to Central Projects:Collaborate with other Saint-Gobain central teams to ensure customer experience is taken into account in their projects.
Tackle common topics to address them in the best possible way, combining a set of various knowledge and experiences.
Help Saint-Gobain colleagues in local businesses benefit from a combined set of experience to better drive their business objectives.
8 to 10 years' experience in sales or marketing roles that exposed you to customers within the industrial businesses.
Significant records of managing successful projects (with tangible results) and more particularly customer-oriented projects.
Belief in Customer Experience as a key topic to grow businesses and positively impact customer's loyalty.
Strategic mindset and result-driven.
Leadership and communication skills.
Innovative mindset.
Project management and process simplification skills.
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