Customer Experience Manager

il y a 4 jours


Paris, Île-de-France saint_gobain_group Temps plein

Enhance Customer Experience at Saint-Gobain Group

Within the Marketing and Development department, our Customer Experience team plays a crucial role in fostering a customer-centric culture. To support our colleagues in Saint-Gobain's activities, we emphasize the use and development of customer experience understanding and methodologies. By leveraging customer insights, we positively impact their experience and generate a tangible business impact.

In this context, we are seeking a Customer Experience Manager to strengthen our offer.

Your main tasks will be to:

  • Apply customer experience methodologies to positively impact businesses in line with Saint-Gobain's Strategy
  • Support countries on all aspects of Customer Experience
  • Animate and grow our Customer Experience community
  • Work closely with other SG central teams to integrate customer experience into their projects

Are you the right fit for this role?

We are looking for a Customer Experience Manager with:

  • 10 years' experience in sales or product management roles that exposed you to customers
  • An experience within an industrial business for the construction markets will be a plus

Do you have a strategic mindset, results-driven approach, and excellent communication and project management skills? Are you fluent in English and have an innovative, initiative, and team spirit?

This role will enable you to develop within the customer experience and digital marketing department, which belongs to the Marketing and Development group.



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