Customer Experience Manager

il y a 1 semaine


Paris, Île-de-France Contentsquare Temps plein
Customer Marketing Senior Program Manager

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. Our global team, representing over 72 nationalities, operates in offices worldwide, including New York, London, Paris, and more.

In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360-degree view of users' digital experience and end-to-end service to the global market.

Key Responsibilities:
  • Contribute to Customer Marketing's success by promoting self-organization, optimizing processes, and coordinating cross-team transversal projects with high customer impact.
  • Manage one to two people and work transversally with teams such as Customer Experience, CRM, IT, Product, Customer Success, and Sales.
  • Develop and implement Sales Programs, including Reference calls, Referrals, and Champify, to leverage customers and former customers for new contracts and upsell opportunities.
  • Own the process of implementing new programs or tools supporting customer programs, including tooling budget management.
  • Internally coordinate the animation of the Contentsquare Community, with over 8,000 members, to increase customer interaction and engagement.
  • Lead a team of one Customer Program Manager, providing clear direction, realistic goals, and professional development and career-building mentorship.
Requirements:
  • At least 5 years of work experience in project management, customer programs, and customer relationship management.
  • Excellent English communication skills, with the ability to bring clarity and influence at all levels without formal authority.
  • Autonomous, with the ability to set your agenda and take initiatives without needing direction.
What We Offer:
  • Career development, mentorship, social events, philanthropic activities, and competitive benefits.
  • Hybrid and remote work policies, with generous paid time-off policies and immediate eligibility for parental leave.
  • Wellbeing and Home Office allowances, as well as stock options to share in the company's success.

We are a fast-growing company with a track record of success, yet we operate with the agility of a startup. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.



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