Client Solutions Manager
il y a 3 semaines
The Client Solutions Manager - Gaming is a key member of our team, responsible for delivering exceptional client experiences and driving business growth in the gaming industry. As a trusted advisor, you will work closely with clients to understand their needs and develop tailored solutions that exceed their expectations.
Key Responsibilities- Manage and grow post-sale client relationships with Mobile Gaming advertisers of all sizes
- Support and work with the Sales team on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy
- Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance and performance products
- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Monitor and analyze ad campaigns on a daily basis to proactively take initiative to improve results
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Focus on solution expertise growth within the org. Assist with asset & data collection for various business needs such as Business Cases, Case Studies, and Quarterly Business Review
- Cooperate with multiple internal teams to set up clients' campaigns for success, including but not limited by Product team, Marketing team, Engineering team, Ad policy team, Creative team, Ad operation team
- Extensive experience in account management/client service roles in digital marketing
- Extensive knowledge is media buying / user acquisition positions focused on performance marketing
- Deep understanding & experience of the Gaming ecosystem
- Experience in optimization, tracking, attribution, SKAN, measurement, and using major tools like Google Analytics, Appsflyer, Adjust, etc
- Data-driven approach. Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent data analytical skills in excel, SQL is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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