Guest Relations Officer
il y a 4 jours
About The Peninsula Paris
The Peninsula Paris is a luxury hotel located in the heart of Paris, offering an unparalleled level of service and hospitality to its guests. As a Guest Relations Officer, you will be part of a prestigious team that is dedicated to providing exceptional experiences to our discerning guests.
Key Responsibilities
- Ensure seamless pre-arrival arrangements and efficient check-in processes for assigned VIP guests.
- Deliver impeccable service to hotel guests, providing a warm welcome and personalized experiences that exceed their expectations.
- Manage daily operational challenges, including service recovery, continuous coverage, and efficient service delivery, while maximizing hotel revenue through various initiatives.
- Maximize room and front office revenue through upselling and other revenue-generating activities.
- Maintain close guest contact, manage guest feedback, and ensure elevated service recovery to exceed guest expectations.
Requirements
- Minimum 3 years of relevant experience in front office operations within a luxury international property.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Excellent time management and organizational skills, with the ability to adapt to changing situations and priorities.
- Fluent English and French communication proficiency, with expertise in a third language desirable.
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