Luxury Guest Experience Supervisor

il y a 4 jours


Paris, Île-de-France Accor Hotels Temps plein

Job Description

We are seeking a skilled Front Office Supervisor to join our team at SO/ Uptown Dubai. As a key member of our Front Office department, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities

  1. Deliver exceptional guest experiences by anticipating and addressing their service needs.
  2. Process all guest check-ins, payments, and reservations efficiently and accurately.
  3. Support the Front Office team in resolving guest calls, requests, or problems.
  4. Assist management in hiring, training, and evaluating employees.
  5. Follow all company policies and procedures, maintain confidentiality, and ensure uniform and personal appearance are clean and professional.

About Us

At SO/ Uptown Dubai, we strive to create unforgettable experiences for our guests and our teams. We're passionate about delivering exceptional service, exceeding expectations, and making a positive impact on our community.

Requirements

  • A successful Supervisor should have some experience or understanding of Luxury-Lifestyle.
  • Great conversational skills and teamwork-oriented.
  • A Positive outlook and outgoing personality.
  • Enjoy elevating the status quo and finding new ways to create memorable experiences.
  • Oasys/Opera and other hotel operations systems is a plus.


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