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Enablement Specialist

Il y a 2 mois


Paris, Île-de-France Cision Ltd. Temps plein
About the Role

Cision Ltd. is seeking a highly skilled Enablement Consultant to join our Customer Experience team. As an Enablement Consultant, you will play a critical role in providing virtual training on Cision's processes, products, and features.

Key Responsibilities
  • Training Delivery: Prepare, evaluate, and execute training based on the needs of the request and product offering. Identify skill and knowledge gaps to modify training as necessary for successful adoption.
  • Mentorship: Provide leadership and guidance to new team members.
  • Problem Solving: Recognize obstacles and use resources to identify solutions.
  • Time Management: Use time productively and distinguish between low and high priorities with limited guidance.
  • Collaboration: Communicate at high levels within customer organizations to advise and troubleshoot regarding the configuration and use of Cision products and services. Actively partner with other Cision departments, such as Sales, to improve customer relationships and processes.
  • Adaptability: Rapidly adapt to new information, changing conditions, or unexpected obstacles.
  • Professionalism: Learn from mistakes and use knowledge for self-improvement. Deliver on promises timely and meet commitments.
Requirements
  • Bilingual Language Skills: English and German.
  • Experience: 1-2 years of experience in a similar role.
  • Course Development: Ability to develop courses and instructional material to educate technical and non-technical customers and personnel.
  • Communication Skills: Ability to plan and deliver written/oral communication that is impactful and persuasive.
  • Customer Focus: Ability to listen to the needs of the customer, team, and stakeholders.
Preferred Qualifications
  • Technical Skills: Salesforce, ChurnZero, JIRA, HighSpot, Sharepoint, Learning Management System, and/or knowledge center experience.
  • Training Experience: Proven work as a Training Consultant, Training Coordinator, or similar role with hands-on experience organizing training events.