French Customer Service Manager

il y a 4 semaines


Clichy, Île-de-France Amazon Temps plein

Post-Delivery Experience Manager

**Key Responsibilities:**

* Deliver process improvements through data-driven decision making and influencing other teams
* Analyze root causes and implement long-term solutions to enhance customer experience and key metrics
* Act as the point of contact for French CS for pan-European and Global Post-Delivery Experience projects

**Requirements:**

* Bachelor's degree in Management, Business Administration, or related area
* Work experience in customer service
* Data-driven decision making or quantitative analysis skills

**What We Offer:**

* Opportunity to work with Amazon's strategic objectives
* Collaborative environment with a broad audience
* Chance to create and present documentation for senior executives

**Language:**

Fluent in French and English

**Note:**

This role requires a strong analytical mindset and ability to communicate effectively with various stakeholders.



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