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Amplitude is a leading digital analytics platform that empowers businesses to unlock the full potential of their products. With over 3,200 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, Amplitude provides self-service visibility into the entire customer journey. Our team guides companies every step of the way, helping them capture data they can trust, uncover clear insights about customer behavior, and take faster action.
As a Customer Success Manager at Amplitude, you will be responsible for building relationships with and driving long-term value realization for our customers. You will work closely with our Emerging Enterprise team, partnering with accounts across EMEA to drive adoption through structured programs and ad-hoc engagement. You will provide product expertise and standard methodologies, partnering cross-functionally with every part of the company to advocate for our customers and ensure a high-quality experience throughout their lifecycle as an Amplitude customer.
Key Responsibilities:- Partner with Account Executives to develop and execute a plan for driving results within your portfolio.
- Use Gainsight and leverage customer data to proactively monitor account health, drive adoption, and identify opportunities to help customers acquire maximum value from Amplitude.
- Provide expertise to help customers derive valuable insights from our highly technical product.
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value-based business reviews with client executives.
- Innovate when it comes to managing a portfolio of Emerging Enterprise accounts (60-80) and share ideas for driving efficiencies and develop best practices that will scale as the business grows.
- Champion the needs of the market and serve as an internal advocate for customers.
- Effectively prioritize in order to deliver on key business objectives across your portfolio.
- Previous experience in a customer success/technical account management/relationship type role while managing customers.
- Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech.
- Experience with account and territory planning.
- Strong organizational, time management, and prioritization skills.
- Proven ability to learn and explain a technical product or concept.
- Curiosity and motivation to learn our product so that you can effectively position the solution and its value.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Fluent in French & English, Spanish in addition would be a big plus.
