Customer Success Strategist

il y a 3 heures

Paris, Île-de-France Blue Yonder Temps plein

Senior Customer Success Advisor Role

We are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.

Key Responsibilities:

  • Develop and execute customer success strategies to drive adoption and expertise within Blue Yonder solutions.
  • Serve as primary point of contact for non-commercial relations and general escalation management.
  • Monitor and drive adoption metrics, including deployment, utilization, and value realization.
  • Understand customers' industry and business processes.
  • Own strategic customer account meetings and regular check-ins.
  • Develop and manage a long-term adoption and value realization plan for each customer.
  • Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS.
  • Provide value-added recommendations to customers on industry trends and best practices.
  • Build and maintain relationships with key C-Level customer sponsors.
  • Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders.
  • Serve as a customer advocate in driving industry and Blue Yonder best practices.
  • Perform business development within their accounts, identifying cross-selling and up-selling opportunities.
  • Identify strategic risks and take action for resolution.

Requirements:

  • 10+ years of consulting, professional services, implementation, customer success management, or account management experience.
  • Ability to travel within region up to 60% of the time to be onsite with customers.
  • Excellent written and verbal communication & presentation skills.
  • Strong negotiation and stakeholder management skills.
  • Experience in interacting with C-Suite Executives.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Data-driven with a commitment to drive/track consistent engagement process.
  • Strong business and analytical acumen.
  • Knowledge and understanding of SaaS technology landscape.
  • Degree standard qualification.

Our Values:

At Blue Yonder, our values unite us and drive our success. We are committed to fostering an inclusive environment and promoting diversity, inclusion, value, and equality.

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