Data Solutions Technical Engineer, Google Cloud
il y a 4 semaines
corporate_fare Google
Mid-Level PositionProven experience in driving advancements, resolving technical issues, and guiding less experienced team members; extensive knowledge and practical application in the relevant domain.
Minimum Qualifications:- Bachelor's degree in a technical discipline or equivalent hands-on experience.
- Proficient in troubleshooting and representing customer requirements.
- Fluent communication skills in both English and French.
- Background in data analytics, data warehousing, ETL processes, data science, or other Big Data technologies.
- Familiarity with techniques such as packet capture/analysis, artificial packet generation, load testing, and traffic path analysis to address network latency, packet loss, and performance issues at the packet level.
- Understanding of Linux/Unix or Windows systems at an administrative level.
- Knowledge of networking principles (e.g., TCP/IP, routing, VLANs, load balancing, etc.).
- Basic understanding of web technologies (e.g., DNS, TCP, etc.).
In the capacity of a Data Solutions Technical Engineer, you will tackle customer challenges while also providing secondary support to our other support teams. You will be part of a worldwide team dedicated to assisting customers in their transition to Google Cloud.
This role involves diagnosing technical issues for customers through a combination of debugging, networking, system administration, documentation updates, and coding/scripting. Your contributions will enhance product adoption and usability by improving the product, tools, processes, and documentation. You will play a crucial role in fostering the growth of Google Cloud by identifying and advocating for our customers' needs.
Google Cloud empowers organizations to digitally transform their operations and industries. We offer enterprise-grade solutions that utilize Google's innovative technology, alongside tools that enable developers to build sustainably. Customers across more than 200 countries and territories rely on Google Cloud as their trusted partner to facilitate growth and address their most pressing business challenges.
Key Responsibilities- Address customer issues through effective diagnosis, resolution, or the implementation of new investigative tools to enhance productivity for customer inquiries on Google Cloud Platform products.
- Gain expertise in Google's product technology and underlying architectures by troubleshooting, reproducing, and identifying the root causes of customer-reported issues, while developing tools for expedited diagnosis.
- Serve as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to overcome technical deployment challenges and enhance Google Cloud.
- Comprehend customer concerns and advocate for their requirements with cross-functional teams, including Product and Engineering, to identify improvements and ensure high-quality production.
- Collaborate as part of a team of Engineers/Consultants that globally ensures 24-hour customer support, which may require working non-standard hours or shifts.
Google is committed to being an equal opportunity and affirmative action employer. We strive to create a workforce that reflects the diversity of the users we serve, fostering a culture of inclusion and providing equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), and any other basis protected by law.
As a global company, English proficiency is a requirement for all roles unless otherwise specified in the job posting.
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