Client Success Specialist

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Commify Temps plein

Commify stands at the forefront of business communication solutions, excelling in SMS, WhatsApp, Email, VOIP, and various other communication technologies. With operations in multiple countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, Commify caters to over 50,000 businesses globally, facilitating more than 5 billion communications each year. As a company that prioritizes its values, we recognize that our employees are our most valuable asset, and we are committed to enhancing business communication.

Position Overview

We are on the lookout for a Customer Success Executive to become a vital part of our team at Commify. This position is crucial for ensuring our esteemed customers achieve success and satisfaction. You will collaborate closely with clients to comprehend their business objectives and provide the necessary support and guidance to help them reach their goals.

Key Responsibilities:

  • Establish and nurture robust relationships with clients, serving as their primary point of contact.
  • Proactively interact with customers to grasp their business requirements and pinpoint opportunities for upselling and cross-selling our offerings.
  • Facilitate the onboarding of new clients and assist them throughout the implementation process to ensure a seamless transition.
  • Monitor customer engagement and identify potential challenges or areas for enhancement.
  • Work in tandem with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues.
  • Keep clients informed about new features, upgrades, and improvements.
  • Conduct customer satisfaction assessments and collect feedback to continually refine our services.

Qualifications:

  • Previous experience in a customer-facing role, ideally within the software or technology sector.
  • Exceptional communication and interpersonal abilities.
  • Strong analytical and problem-solving skills.
  • Capability to cultivate and sustain relationships with clients.
  • Highly driven and results-focused.
  • Ability to work autonomously as well as collaboratively within a team.
  • Adaptability to shifting priorities and deadlines.

What We Offer:

  • Competitive Salary (€30,000 to €35,000)
  • Performance-based Company Bonus Scheme
  • Comprehensive Private Healthcare & Dental
  • 25 days of annual leave plus Bank Holidays
  • Birthday leave
  • Death in service benefit (4x salary)
  • Christmas voucher
  • Regular monthly/quarterly social events
  • Opportunities for Training & Development
  • Flexible hybrid working arrangements


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