Client Success Specialist

il y a 3 semaines

Lyon, Auvergne-Rhône-Alpes, France DataGalaxy Temps plein

About Us: Established in Lyon, France, DataGalaxy is the pioneering Data Knowledge Catalog that enables organizations to comprehend the intricate workings of their business through data. Our platform is designed to facilitate user-friendly metadata mapping, management, and knowledge sharing, thereby enhancing organizational data governance and literacy.

DataGalaxy's Data Knowledge Catalog empowers business users to streamline processes, cut costs, and maintain regulatory compliance through a comprehensive data management and governance solution. Our catalog features APIs for seamless data integration, AI-driven services for automated data classification, and data lineage tracking to illustrate the complete lifecycle of data.

As we continue to grow, DataGalaxy is reaching new milestones. We have successfully secured over $10M in funding and have expanded our operations into the American market. We are excited to broaden our client base in the USA.

Our Vision: To lead the transformation of modern business data catalogs by equipping data professionals and business users with enhanced data knowledge and a holistic understanding of data-driven operations. We are dedicated to fostering collaboration, managing data as a strategic asset, and enabling informed decision-making.

Core Values: Be intentional. Be clear. Be bold. Be humble. We seek individuals who share our commitment to teamwork, ambition, enthusiasm, and collaboration. Each member of DataGalaxy contributes unique insights and skills, helping us achieve exceptional results through innovative thinking and diverse perspectives.

Ideal Candidate: We are looking for a professional who is:

  • Enthusiastic about joining a dynamic team
  • Passionate about data
  • Informed about the latest industry trends
  • Organized, self-sufficient, and collaborative

Role Overview:

The Customer Success Manager at DataGalaxy will take a proactive approach to managing customer relationships, ensuring satisfaction and ongoing success. In this role, you will collaborate closely with clients to identify their needs, resolve issues, and optimize the value they gain from DataGalaxy. Additionally, you will be responsible for advising clients based on their requirements.

Key Responsibilities:

  • Manage a portfolio of clients in partnership with Account Managers:

Provide daily support in product utilization

Assess and prioritize client needs

Assist with implementation and recommend best practices

Foster client loyalty to enhance account revenue through upselling

  • Respond to inquiries to maximize client engagement with DataGalaxy
  • Monitor action plans and evaluate performance indicators, particularly regarding account retention
  • Assess user experience and suggest improvements
  • Participate in strategic account committees
  • Audit and document use cases for a comprehensive understanding of platform utilization, informing Product, Marketing, Sales, and other clients
  • Track platform usage metrics (Healthcheck) and initiate necessary actions for retention and growth
  • Evaluate key customer satisfaction metrics, analyzing trends:

Acquire new clients

Facilitate additional sales

Retain existing accounts

  • Collaborate with the Product team to relay customer feedback and requests
  • Create and maintain content, deliverables, and best practices

Candidate Profile:

  • At least 5 years of experience in a similar role within the data/information management sector (data governance, data quality, etc.)
  • Ability to analyze the Data Governance landscape and articulate the unique value proposition of DataGalaxy
  • Proficient in statistical measurement and analysis techniques
  • Functional expertise in:

Data governance

Change management

  • Fluency in English

Soft Skills:

  • Exceptional communication skills, capable of engaging and inspiring audiences during presentations
  • Adept at analyzing customer needs
  • Ability to simplify complex concepts for diverse stakeholders
  • Strong team-oriented mindset
  • Excellent relationship-building skills
  • Proficient writing abilities
  • Organized, detail-oriented, and self-motivated

What We Offer:

  • Offices located centrally in Lyon and Paris, easily accessible
  • Flexible working hours
  • An opportunity to be part of a pioneering French start-up in its field
  • The chance to shape your career path with autonomy across various projects
  • Competitive compensation based on performance and potential
  • Remote work options and daily allowances
  • Health insurance coverage
  • Meal vouchers
  • Public transport reimbursement
  • Complimentary coffee and snacks
  • Quarterly team-building events and seminars

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