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Technical Account Manager
Il y a 2 mois
Role Summary
We are seeking a highly skilled Technical Account Manager to join our team at A2MAC1. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical support and guidance, and driving customer success.
Key Responsibilities
- Build long-term relationships with assigned customers, providing technical support and guidance to ensure their success with our products and services.
- Analyze customer data to measure customer health and proactively define corrective action plans when needed.
- Collaborate with the account team to develop and implement growth strategies for assigned accounts.
- Manage account escalations and develop action plans to prevent major customer issues.
- Drive customer value, product adoption, and customer experience to secure renewals.
- Build a bridge between sales, product, delivery, and marketing organizations to ensure seamless implementation of sales projects.
- Support the pre-sales process and work as a technical partner with the account team to share sales goals and technical challenges.
- Provide sales teams with peer benchmarks to identify upsell opportunities.
- Collaborate with the account plan to develop measures to grow assigned accounts.
- Be a team player to achieve sales growth and customer satisfaction.
- Be a center of expertise on our product and solution map.
- Create technical curiosity in line with participant profiles and specific needs.
- Identify customer needs and customize our value proposition to specific customer challenges.
- Demonstrate the value of A2MAC1's solutions to customers.
- Perform technical presentations and live demonstrations.
- Run pilot activities and grant test access to our solutions and products.
- Support post-sales activities, including driving successful implementation and adaptation of A2MAC1's solutions and products at customer sites.
- Conduct trainings and workshops to customers to ensure seamless onboarding and unlock additional user groups.
- Anticipate churn risk based on usage and sales analytics and derive the right countermeasures.
Requirements
- Bachelor's degree in Mechanical or Software Engineering.
- Experience in the automotive industry and SaaS markets.
- Minimum 3-5 years of experience in customer services, customer success, or sales support in relevant industries.
- Experience in value selling is a plus.
- Understanding and knowledge of technologies related to A2MAC1's automotive products is a plus.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, and planning.
- Ability to address escalated client issues with speed and urgency.
- Target-oriented and self-motivated.
- Cooperative and team-oriented personality with high motivation.
- Exceptional interpersonal and communication skills.
- Fluent in English.
- Ability to accept business trips.
Benefits
- Flexible working policy.
- Meal voucher.
- Transportation allowance.
