Technical Account Manager

il y a 4 semaines


BoulogneBillancourt, Île-de-France A2MAC1 Temps plein

Key Responsibilities:

As a Technical Account Manager at A2MAC1, you will be responsible for building long-term relationships with assigned customers, helping them with issues, and continually delighting them with a positive, customer-centric attitude.

Key Tasks:

  • Analyze customer data to measure customer health and proactively define corrective action plans when needed.
  • Collaborate with the account team on building the right growth strategies for assigned accounts.
  • Manage account escalations and find the right action plan to avoid any major customer issues.
  • Drive customer value, product adoption, and customer experience to secure renewals.
  • Build a bridge between sales, product, delivery, and marketing organizations.

Requirements:

Professional Background: Bachelor's degree in Mechanical or Software Engineering, experience in automotive Industry, SaaS markets, and 3-5 years minimum experience as Customer Services/Customer Success/Sales Support in relevant industries.

Skills & Abilities:

  • Understanding and knowledge of the technologies related to Company Automotive Products will be a plus.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, and planning.
  • Willing and able to address escalated client issues with speed and urgency.
  • Target-oriented & self-motivated.
  • Cooperative and team-oriented personality with high motivation.
  • Exceptional interpersonal and communication skills.
  • Fluent in English.

Benefits:

Flexible working policy, meal voucher, and transportation allowance.


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