Technical Account Manager
il y a 4 semaines
Key Responsibilities:
As a Technical Account Manager at A2MAC1, you will be responsible for building long-term relationships with assigned customers, helping them with issues, and continually delighting them with a positive, customer-centric attitude.
Key Tasks:
- Analyze customer data to measure customer health and proactively define corrective action plans when needed.
- Collaborate with the account team on building the right growth strategies for assigned accounts.
- Manage account escalations and find the right action plan to avoid any major customer issues.
- Drive customer value, product adoption, and customer experience to secure renewals.
- Build a bridge between sales, product, delivery, and marketing organizations.
Requirements:
Professional Background: Bachelor's degree in Mechanical or Software Engineering, experience in automotive Industry, SaaS markets, and 3-5 years minimum experience as Customer Services/Customer Success/Sales Support in relevant industries.
Skills & Abilities:
- Understanding and knowledge of the technologies related to Company Automotive Products will be a plus.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, and planning.
- Willing and able to address escalated client issues with speed and urgency.
- Target-oriented & self-motivated.
- Cooperative and team-oriented personality with high motivation.
- Exceptional interpersonal and communication skills.
- Fluent in English.
Benefits:
Flexible working policy, meal voucher, and transportation allowance.
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