Director of Food Operations
il y a 6 jours
Join Accor Hotels, a world-renowned hospitality company, and embark on a captivating and rewarding experience working alongside passionate professionals. As a Director of Food, you will be responsible for overseeing the food and beverage operations of our esteemed establishment, Raffles Udaipur.
Main Responsibilities
Business Performance
- Develop and implement strategies to drive revenue growth and profitability, analyzing sales data and market trends to inform decision-making.
- Lead the development and execution of annual business plans, ensuring alignment with company goals and objectives.
- Collaborate with the kitchen and marketing departments to design and implement profit-enhancement programs, driving sales and revenue growth.
- Monitor and control food and beverage costs, labor costs, and operating supply costs, ensuring they remain within budget.
Outlet Operation
- Conduct daily briefings with team members to ensure they are informed and aligned with operational goals and objectives.
- Supervise team members to ensure tasks are completed efficiently and effectively, maintaining high standards of service and quality.
- Build strong relationships with guests, remembering individual preferences and extending personalized service.
- Handle guest complaints and comments professionally and efficiently, ensuring a positive experience.
- Manage all administrative tasks related to cashier and bar operations, ensuring compliance with company policies.
- Maintain accurate records and communication logs, ensuring seamless communication between teams.
- Develop and implement purchasing procedures for beverages, maintaining optimal stock levels and presenting attractive beverage selections.
- Ensure adherence to legal and company policies, maintaining a safe and healthy work environment.
Team Management
- Recruit, select, and develop team members, identifying and nurturing talent to drive business growth.
- Conduct performance reviews, providing constructive feedback and coaching to improve performance.
- Develop and maintain staff training programs, focusing on development needs and providing new skills to meet business demands.
- Prepare weekly staff schedules, ensuring adequate staffing levels and maintaining high standards of service.
- Prepare payroll and gratuity reports, ensuring accuracy and compliance with company policies.
Main Complexity/Critical issues in the Job
- Respond professionally and efficiently to extraordinary requests and complaints from guests, ensuring a positive experience.
- Accountable for outlet profitability and revenue generation, driving business growth and success.
Qualifications
Knowledge and Experience
- Secondary / High school education.
- Additional certification(s) in Food & Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- High degree of professionalism with sound human resources management and business acumen capabilities.
Competencies
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Service-oriented with an eye for details.
- Ability to work well in stressful and high-pressure situations.
- A team player and builder.
- A motivator and self-starter.
- Well-presented and professionally groomed at all times.
Additional Information
Benefits
- An opportunity to be part of a world-renowned hospitality company.
- Captivating and rewarding experience working alongside passionate professionals.
- Range of exclusive Heartist Benefits.
- Develop your talent through learning programs by Academy Accor.
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