Service Delivery Coordinator H/F

il y a 3 semaines


Clichy, Île-de-France Déessi Temps plein

Position Overview:

As a Service Delivery Coordinator, you will oversee the comprehensive management of service delivery. Your primary responsibility will be to ensure that services meet the quality, response time, cost, and compliance expectations of clients.

Key Responsibilities:
  • Manage client relationships and engage with stakeholders to understand their needs and expectations regarding IT services.
  • Develop and implement strategies and service delivery budgets to ensure client satisfaction, while considering costs and timelines.
  • Supervise the internal IT service delivery team to guarantee timely and quality service provision.
  • Establish quality standards for IT services and monitor performance against these benchmarks.
  • Create and execute continuous improvement plans for services, focusing on efficiency, effectiveness, and client satisfaction.
  • Maintain clear and transparent communication with clients regarding the status of IT services, issues, and action plans.
  • Analyze costs and service performance to identify opportunities for efficiency improvements.
  • Prepare regular service reports for clients and stakeholders, providing insights on service delivery, compliance, and performance.
Mission Objectives:
  • Ensure the operational management and coordination of all contracted services, including:
    • Service Desk and user support,
    • Network administration services,
    • System administration services,
    • Security maintenance,
    • On-demand services related to projects and events.
  • Guarantee the proper delivery of contracted services according to defined service levels.
  • Coordinate and monitor the progress of projects.
  • Support change management processes.
  • Advise and assist client representatives on IT-related aspects (infrastructure, networks, etc.).
  • Regularly report on the services delivered to clients.
  • Organize, prepare, and participate in various governance and service monitoring meetings:
    • Operational follow-up committee,
    • Steering committee,
    • Contractual committee.
  • Develop, in collaboration with clients, preventive and corrective action plans as well as improvement plans.

Your Profile:

You hold a BAC+2 to BAC+3 degree in IT or business management and have a minimum of 3 years of experience.

Required Skills:
  • Exceptional written and verbal communication skills.
  • Able to quickly resolve technical issues and communicate effectively with clients.
  • Strong organizational skills and ability to manage priorities.
  • Ability to work collaboratively with other departments.
  • Capability to build and maintain strong relationships with clients and IT service providers.
  • Knowledge of IT security policies, hosting environments, and data backup and recovery practices.
Personal Attributes:
  • Effective communicator who can share and exchange information with clients, internal teams, and external partners.
  • Proactive team player who facilitates collaboration.
  • Client-focused with a commitment to service delivery.
  • Dynamic, autonomous, with a strong sense of initiative and attention to detail.
  • Analytical and synthesizing mindset.

Compensation:

Annual Gross Salary: starting from €50,000, depending on experience.


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