Hotel Operations Coordinator

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

The Duty Manager - Hospitality Operations will be responsible for overseeing the daily operations of the hotel's front office, ensuring that guests receive exceptional service and that all aspects of the hotel's operations are running smoothly.

Key Responsibilities:

  • Guest Services: Manage and supervise all tasks of front office staff to ensure guests receive prompt, cordial attention and personal recognition.
  • Front Office Management: Assist the Front Office Manager in all aspects of their duties, including controlling room availability, room types, accuracy of room count and rate categories.
  • Revenue Management: Maximize occupancy, revenue & average rate while maintaining high service standards.
  • Communication: Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met.
  • Financial Management: Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
  • Staff Management: Maintain inter-departmental relationships to ensure seamless customer service, prepare efficient work and vacation schedule for Front Office Staff, and maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance.
  • Quality Assurance: Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
  • Performance Management: Work with the HR Manager to ensure productive departmental performance and work with Finance in the preparation and management of the department's budget.
  • Health and Safety: Adhere to OH&S policies and procedures and ensure all direct reports do the same.

Requirements:

  • Organizational Skills: Good organisational skills and ability to manage a multi-cultural workforce.
  • Leadership Skills: Excellent leadership & communication skills, display high levels of integrity, dedication and support for continuous improvement.
  • Knowledge and Experience: Good knowledge of the entire Front Office Operations, must be a self-starter, coach & mentor who can motivate the Team to perform their best, and knowledge of Opera Property Management System preferred.


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