Customer Success Manager
il y a 4 semaines
Unlock Your Potential as a Customer Success Manager
At Braintree, we're revolutionizing commerce globally, and we need a dynamic Customer Success Manager to join our team. As a key player in our customer success strategy, you'll engage with clients at all levels, from the C-Suite to operational teams. Your expertise in French and English will be crucial in fostering meaningful connections with our diverse client base.
Your Key Responsibilities:
• Proactively manage key client relationships, including high-profile and high-revenue merchants.
• Take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for Braintree product information and critical operational issues.
• Identify growth opportunities and propose strategies for Braintree to play a key role in achieving the client's overall profitability objectives.
Your Day-to-Day:
• Focus on three key areas: Grow, Satisfaction, and Retain.
• Utilize a consulting approach to identify opportunities where Braintree can contribute to the growth and competitiveness of our merchants' businesses.
• Deliver a world-class customer experience on both business-focused and operational fronts.
• Build solid and lasting relationships by proactively and consistently demonstrating the value of Braintree's offerings.
What We're Looking For:
- Five+ years' experience within a customer success, and client relationship management environment.
- Payments or financial/banking industry experience.
- Fluency in French and English.
- Excellent organizational, communication (written and oral), and interpersonal skills.
- Self-motivated, target-driven independent worker.
- Strong Relationship Management Skills.
- Strong working knowledge of external systems, PC-based internet, and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel, PowerPoint).
Preferred Qualifications:
- 2+ years of proven and strong inbound and outbound sales experience within a fast-paced target-oriented environment, preferred (but not necessary).
Our Commitment to Diversity and Inclusion:
Braintree provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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