Customer Success Manager
il y a 2 semaines
Corcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Customer Success Manager to serve as the trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across our portfolio of products.
Key Responsibilities- Coordinate internal functions and resources to reach client goals and solve complex customer issues
- Function as the primary point of contact for all post-sales activities, including customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
- Cultivate customer executive relationships to reinforce the strategic positioning of solutions
- Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
- Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
- Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
- Understand a diverse customer portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
- Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
- Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
- Actively monitor and promote customer product adoption and usage
- Promote, communicate, and train customers on new functionality and system upgrades
- Identify opportunities to increase the Corcentric product and solution footprint
- Act as the internal customer advocate to ensure customer needs and requests are met
- Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
- Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
- Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience
- Bachelor's degree in business or relevant field, or equivalent working experience
- Experience in a customer success or account management role
- Experience in a SaaS environment
- Knowledge of the procure-to-pay or source-to-pay domain
- Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization
- Highly organized and efficient, with a proven ability to think both strategically and tactically
- Strong technical problem-solving abilities
- Demonstrated communication and presentation skills
- Highly proficient in using MS Excel to analyze and chart data
- Experienced in preparing and effectively delivering customer presentation decks in MS PowerPoint
- Influencing and negotiation skills
- Team player with a positive attitude and a record of consistently meeting commitments
- Ability to travel up to 15%
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Riot Temps pleinCustomer Success Manager at RiotWe are seeking a highly skilled Customer Success Manager to join our team at Riot. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the support and resources they need to achieve their goals.Key Responsibilities:Develop and implement customer success...
-
Customer Success Manager
il y a 5 jours
Paris, Île-de-France Cloudbees Temps pleinJob SummaryCloudBees is seeking a highly experienced Customer Success Manager to lead our EMEA/APAC customer success team. The ideal candidate will have a proven track record of driving customer growth, retention, and expansion in the region.The Customer Success Manager will be responsible for developing and executing strategies to drive customer success,...
-
Customer Success Manager
il y a 3 semaines
Paris, Île-de-France LinkedIn Temps pleinCustomer Success Manager (H/F) - Talent SolutionsAt LinkedIn, we're committed to creating economic opportunities for every member of the global workforce. As a Customer Success Manager, you'll play a critical role in helping our customers achieve a significant return on investment (ROI) and drive business success with our Hiring Solutions.Key...
-
Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Goodays Temps pleinCustomer Success ManagerGoodays is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.Key Responsibilities:Develop and execute...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Infopro Digital Automotive Temps pleinCustomer Success ManagerInfopro Digital Automotive is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for implementing strategic partnerships with our key clients in the automotive sector.You will work closely with our internal teams to ensure the success of our clients and their projects. Your key...
-
Customer Success Manager
il y a 7 jours
Paris, Île-de-France Cloudbees Temps pleinCustomer Success ManagerCloudbees is seeking a seasoned Customer Success Manager to lead our EMEA/APAC teams. As a key member of our Customer Success organization, you will be responsible for driving customer growth, retention, and expansion.Key ResponsibilitiesRecruit, retain, and supervise a team of Customer Success representatives to ensure timely...
-
Customer Success Manager
il y a 1 mois
Paris, Île-de-France CastorDoc Temps pleinUnlock Customer Potential with CastorDocCastorDoc is a cutting-edge AI-powered metadata management platform that empowers businesses to harness the full potential of their data. As a Customer Success Manager, you will be the driving force behind our customers' success, leveraging our ecosystem to drive growth and mutual success.Your Key...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France CastorDoc Temps pleinUnlock Customer Potential with CastorDocCastorDoc is a cutting-edge AI-powered metadata management platform that empowers businesses to harness the full potential of their data. As a Customer Success Manager, you will be the driving force behind our customers' success, helping them navigate the complexities of data engineering, analytics, and governance.Your...
-
Customer Success Manager
il y a 7 jours
Paris, Île-de-France Licorne Society Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Licorne Society. As a key member of our international customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead customer engagement and onboarding, ensuring seamless adoption of...
-
Customer Success Manager
il y a 7 jours
Paris, Île-de-France Atlassian Temps pleinUnlock Customer Success with AtlassianAtlassian is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth through proactive engagement and strategic planning.Key Responsibilities:Develop and execute customer success...
-
Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Goodays Temps pleinAbout GoodaysGoodays is Europe's leading Customer Experience Management Platform, dedicated to helping businesses deliver more human and personal customer experiences every day.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team of Engagement Managers, Adoption Digital Consultants, Retail Experts, Support Agents, and...
-
Customer Success Manager
il y a 4 semaines
Paris 01 Louvre, Île-de-France CastorDoc Temps pleinCustomer Success ManagerCastorDoc is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building exceptional relationships with our customers and delivering value at all stages of the customer journey to drive mutual success and growth.Key Responsibilities:Onboard, enable, and be a...
-
Customer Success Manager
il y a 4 semaines
Paris 01 Louvre, Île-de-France CastorDoc Temps pleinCustomer Success ManagerCastorDoc is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building exceptional relationships with our customers and delivering value at all stages of the customer journey to drive mutual success and growth.Key Responsibilities:Onboard, enable, and be a...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Dailymotion Exchange Temps pleinCustomer Success ManagerWe are seeking a highly motivated and organized Customer Success Manager to join our Customer Success & Account Management team. As a Customer Success Manager, you will be responsible for ensuring our clients achieve their goals and objectives through effective account management and customer support.Key Responsibilities:Collaborate...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France OneStock Temps pleinJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at OneStock. As a key member of our customer-facing team, you will be responsible for ensuring the satisfaction and success of our customers.Key Responsibilities:Develop and maintain strong relationships with our customers to understand their needs...
-
Customer Success Manager
il y a 7 jours
Paris, Île-de-France Corcentric Temps pleinAbout the RoleCorcentric is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the ongoing success of our customers and driving growth through strategic partnerships.Key ResponsibilitiesDevelop and execute customized success plans to...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France CastorDoc Temps pleinAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at CastorDoc. As a Customer Success Manager, you will be responsible for owning a portfolio of our fast-growing customers and delivering exceptional value at all stages of the customer journey.Key ResponsibilitiesBe a proactive customer champion,...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Riot Security Inc. Temps pleinAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Riot Security Inc.As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.You will work closely with our sales team to identify new business opportunities and develop...
-
Customer Success Manager
il y a 1 mois
Paris, Île-de-France CastorDoc Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at CastorDoc. As a Customer Success Manager, you will be responsible for owning a portfolio of our fast-growing customers, building exceptional relationships with each customer, and delivering value at all stages of the customer journey to drive mutual success and...
-
Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Akeneo Temps plein{"title": "Customer Success Manager", "description": "Join Akeneo's Team as a Customer Success ManagerAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM). We empower business leaders with software, education, and an engaged community focused on product experience management.As a Customer Success Manager,...
