Customer Success Manager
il y a 4 semaines
We're on a mission to empower businesses of every size to protect their data and deliver exceptional user experiences. As a key member of our Customer Success team, you'll play a vital role in streamlining interactions between our teams and driving excellence in service management.
About the RoleThis is a unique opportunity to join a truly international company with a strong sense of community and a passion for innovation. As a Customer Success Manager, you'll be based in Lisbon and work closely with our Engineering team to ensure seamless service delivery for our customers.
Key Responsibilities- Collaborate with cross-functional teams to drive service excellence and operational efficiency
- Manage on-call incident response capabilities and develop knowledge transfer and training programs
- Provide operational support for the Defect Management process and promote adherence to Incident, Problem, and Knowledge Management processes
- Create reporting mechanisms and communication plans for effective information dissemination
- Align service management activities with business goals and SLA agreements
- 3+ years of experience in Service Management with a scaling organization
- Advanced English speaking and writing skills
- Self-driven with the ability to deliver on ambiguous projects
- Proficiency with Confluence and Gitlab tools
- Experience with service management software such as ServiceNow
We offer a hybrid work arrangement, relocation support, and a dynamic work environment that values diversity and inclusion. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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