Programme Advisor, Open Enrolment Programmes

il y a 4 jours


Fontainebleau, Île-de-France INSEAD Temps plein

Job Description

Programme Advisor, Open Enrolment Programmes – Marketing & Recruitment

Full-time – Permanent – Based in Europe

INSEAD brings together people, cultures and ideas from around the world to educate leaders who transform business and society. As a mission-driven school, INSEAD focuses on three values: open, rigorous, and entrepreneurial. As one of the world's leading and largest graduate business schools, With campuses in Europe, Asia, Middle East and an American Hub, INSEAD's business and research spans four continents.

INSEAD is currently looking to hire a Programme Advisor, Open Enrolment Programmes to join our Marketing & Recruitment Department. This is a full-time and permanent position that will be based at our Europe Campus.

Main Responsibilities

  • Manage the Open Programme sales process, moving candidates in the sales funnel to application status, for a group of assigned programmes.
  • Ensure enrollment targets are met by following up with Individuals & Corporate clients in his/her assigned opportunity pipeline in the CRM system. 80% of the assigned opportunities are generated by the marketing team. Requires to proactively build, nurture and maintain relationships with these prospective candidates (one-on-one/group meetings, etc). The remaining opportunities are generated through his/her active prospecting -i.e. autonomously and strategically planning and implementing business development activities such as contacting past participants and their sponsors/ HR/ L&D, running online events (e.g. webinar, information sessions, coffee-chats), attending physical networking events on campus, follow up on referral from past participants, business development via LinkedIn, etc on a global scale.
  • Responsible for maintaining a high quality and diversity of participants per session. This implies effective advising and screening of participants where necessary.
  • Nurture corporate clients for repeat utilization and expansion of their usage of our Open Programmes for developing their talent pool.
  • Play a key role in the capture of insights on sales activities, market & pipeline via CRM system to support decisions taken by the leadership team for the evolution of Open programme portfolio & content that are in alignment and synergy with market demand.
  • Provide accurate weekly sales forecast to provide strategic revenue outlook for the department and school.
  • Identify programme strengths and weaknesses against market needs or competition and communicating it to the marketing team and recommend possible innovation/corrective marketing actions for marketing spend optimisation.

Requirements

  • Have a Bachelor's degree or equivalent
  • At least 4 to 6 years of working experience in customer service and/or sales or telesales
  • Be fluent in English; fluent in other languages will be an added advantage
  • Excellent written and oral communication skills
  • Self-driven with a high level of autonomy and a team player simultaneously
  • Have a strong customer service mindset, with ability to develop service-oriented approaches to problem solving and when attending to clients' requests
  • Communicate with diplomacy and sensitivity to diverse cultural background
  • Familiar with Salesforce or similar tools and Proficient in MS Office


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