Guest Relations Officer
il y a 7 jours
We are seeking a highly skilled Guest Relations Officer to join our esteemed team at The Peninsula Paris, a luxury Five Star hotel situated in the heart of Paris.
Key Responsibilities- Ensure seamless pre-stay arrangements and efficient check-in for assigned VIPs
- Deliver exceptional arrival and departure experiences, providing personalized service and exceeding guest expectations
- Manage daily operational challenges, including service recovery and revenue maximization through upselling initiatives
- Maintain close guest contact, addressing feedback and ensuring elevated service recovery
- Minimum 3 years of experience in Front Office Operations within a luxury international property
- Thorough knowledge of customer service needs and operational finance procedures
- Excellent time management and organizational skills, with a positive and adaptable attitude
- Fluent English and French communication proficiency, with expertise in a third language desirable
About The Peninsula Paris
Located in the 16th Arrondissement, The Peninsula Paris occupies a meticulously restored and modernized century-old building, mere steps away from the Arc de Triomphe and Avenue des Champs-Élysées. Our hotel has won the highly coveted Parisian "Palace" designation, reflecting our exacting standards in design, luxury, and service.
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