Guest Relations Officer

il y a 7 jours


Paris, Île-de-France The Peninsula Paris Temps plein
Join Our Prestigious Team at The Peninsula Paris

We are seeking a highly skilled Guest Relations Officer to join our esteemed team at The Peninsula Paris, a luxury Five Star hotel situated in the heart of Paris.

Key Responsibilities
  • Ensure seamless pre-stay arrangements and efficient check-in for assigned VIPs
  • Deliver exceptional arrival and departure experiences, providing personalized service and exceeding guest expectations
  • Manage daily operational challenges, including service recovery and revenue maximization through upselling initiatives
  • Maintain close guest contact, addressing feedback and ensuring elevated service recovery
Requirements
  • Minimum 3 years of experience in Front Office Operations within a luxury international property
  • Thorough knowledge of customer service needs and operational finance procedures
  • Excellent time management and organizational skills, with a positive and adaptable attitude
  • Fluent English and French communication proficiency, with expertise in a third language desirable

About The Peninsula Paris

Located in the 16th Arrondissement, The Peninsula Paris occupies a meticulously restored and modernized century-old building, mere steps away from the Arc de Triomphe and Avenue des Champs-Élysées. Our hotel has won the highly coveted Parisian "Palace" designation, reflecting our exacting standards in design, luxury, and service.


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