Guest Relations Officer
Il y a 2 mois
Unlock Your Passion for Exceptional Service
As a Guest Relations Officer at Sofitel Paris Le Faubourg, you will embody the essence of our luxury hospitality by delivering unparalleled service to our discerning guests. Your role will involve anticipating their needs, creating personalized experiences, and ensuring their stay is nothing short of exceptional.
Your Key Responsibilities:
- Guest Welcome and Accompaniment: Greet and escort guests to their rooms, ensuring a seamless and memorable experience.
- Personalized Service: Tailor their stay to meet their unique preferences and needs, creating a truly bespoke experience.
- VIP Preparation: Prepare for VIP guests' arrival, ensuring their every need is met and their stay is nothing short of extraordinary.
- Conflict Resolution: Address any guest concerns or issues, providing prompt and effective solutions to maintain the highest level of satisfaction.
- Quality Control: Conduct daily quality checks with hotel services to ensure the highest standards are met.
Your Qualifications:
- Experience in Luxury Hospitality: You possess a deep understanding of the luxury hotel industry and its nuances.
- Strong Communication Skills: You are fluent in English, both written and spoken, and possess excellent interpersonal skills.
- Organizational and Time Management: You are highly organized, able to multitask, and possess excellent time management skills.
- Technical Skills: Familiarity with Opera software is a plus.
- Leadership and Teamwork: You are a natural leader, able to work effectively in a team environment, and possess excellent problem-solving skills.
- Attention to Detail: You are meticulous, detail-oriented, and possess a passion for delivering exceptional service.
- Adaptability and Flexibility: You are able to adapt to changing situations, prioritize tasks, and maintain a positive attitude in a fast-paced environment.
Benefits of Joining Our Community:
- ALL Heartists Program: Enjoy exclusive benefits, including preferential rates at Sofitel hotels and partner establishments, as well as access to unique experiences and events.
- Internal Events: Participate in table openers, staff parties, quarterly gatherings, and wellness days.
- Commuter Benefits: Receive a 100% reimbursement for Navigo subscriptions.
- Performance-Based Bonuses: Earn a 13th-month bonus after six months of service and an interest-based bonus after three months.
- Health Insurance: Enjoy 60% employer-covered health insurance.
- Meal Allowance: Receive a meal allowance.
- Environmental Benefits: Enjoy a forfait mobilité durable.
- Professional Development: Access a range of training opportunities.
- Uniform Service: Benefit from an internal laundry service for your uniforms.
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