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il y a 4 semaines
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il y a 4 semaines
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Guest Relations Liaison
Il y a 2 mois
The Guest Relations Officer is responsible for delivering exceptional guest experiences, ensuring seamless execution of premium service, and proactively anticipating every guest's needs and expectations.
Qualifications- Minimum of two (2) years guest-facing service experience in a luxury environment.
- Combination of education equivalent to high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.
This role is part of the Guest Relations Team, serving as the liaison between the guest and all Hotel and Marine Departments. The Guest Relations Officer must possess outstanding hospitality, communication, and organizational skills, in addition to effective decision-making abilities.
