Manager of Client Support Operations
il y a 4 semaines
Position Overview
In the role of Team Leader within the Operations division, you will oversee a dedicated group of Administrators and Network/System Engineers. Your team will be responsible for addressing client issues and monitoring both client and internal systems. You will significantly contribute to enhancing the quality of technical support and fostering strong client relationships.
Your Key Responsibilities
Leadership Duties:
- Organize, direct, and manage team operations
- Conduct one-on-one evaluations
- Enhance client satisfaction levels
- Engage in the recruitment and onboarding processes for new team members
- Identify improvement opportunities and execute corrective measures
Operational Duties:
- Oversee ticket management
- Handle escalations effectively
- Ensure documentation is up-to-date
- Coordinate planned interventions (including notifications, resource allocation, and scheduling)
- Provide weekly updates on significant events and progress
- Participate in coordination meetings with cross-functional teams
- Maintain consistent communication with internal departments
Candidate Profile
The ideal candidate will possess a degree in Network/System Engineering or a related field, with a minimum of 3 years of experience in a comparable position within an Operator, Hosting Provider, or Integrator. You should be diligent, self-sufficient, and well-organized, with the ability to adapt to changing circumstances. Strong interpersonal skills are essential for effective collaboration within your team and across departments.
Technical Expertise:
- In-depth knowledge of Network and Voice architectures in an operator context
- Comprehensive understanding of Service Provider and Cloud architectures in a hosting and outsourcing setting
- Experience in managing and/or implementing: Operator networks (including Collection, Internet Transit, Level 2 Link, IP networks, VPN-MPLS, Datacenter Architecture, and Perimeter Security)
-
Manager of Receivables and Sales Operations
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Fauché Temps pleinJob Title: Manager of Receivables and Sales OperationsContract Type: PermanentFauché is in search of a dedicated Manager of Receivables and Sales Operations for its Regional Department in the Mediterranean Arc area, with a base in Marseille and occasional regional travel.Your primary responsibility will be to oversee customer receivables management within...
-
Director of Support and Coordination
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France American President Lines Temps pleinDirector of Support and Coordination Under the leadership of American President Lines, a prominent entity in the shipping and logistics sector, we operate across numerous ports globally, enhancing our service offerings continuously. Our commitment to innovation drives us to provide a comprehensive suite of maritime, land, air, and logistics solutions to our...
-
Client Support Team Supervisor
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Iliad Temps pleinJob Title: Client Support Team SupervisorCompany: IliadIliad is a leading provider of telecommunications and digital services, dedicated to delivering innovative solutions that cater to the diverse needs of businesses, from startups to large corporations. With a commitment to excellence, Iliad focuses on providing high-quality services that enhance...
-
Head of Directions Support
il y a 1 mois
Marseille, Provence-Alpes-Côte d'Azur, France CMA CGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Head of Educational Support Services
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Amicale du Nid Temps pleinJob Title: Educational Services Manager at L'Amicale du Nid 13 L'Amicale du Nid is a national secular and independent organization dedicated to the values of freedom, equality, solidarity, and respect for all individuals. The mission of the organization is rooted in an abolitionist perspective aimed at dismantling the prostitution system and providing...
-
Back Office Operations Manager
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Groupe iliad Temps pleinAdministrative Support SpecialistIn the role of Administrative Support Specialist, you will play a crucial part in the Projects team, focusing on the execution of administrative responsibilities tied to client services within the production sector.Oversee client portability proceduresMonitor domain name operationsManage FTTH requests for significant...
-
Program Support Return of Experience
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps pleinJob Overview:Airbus is seeking a seasoned professional to join the Support & Services team as a Program Support Return of Experience (Retex) Project Manager. This role will be based in Marignane, France, and will involve developing Support & Services products for the new military helicopter H160M.Key Responsibilities:Develop and implement strategies for...
-
Back Office Operations Manager
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Groupe iliad Temps pleinAdministrative Support SpecialistIn the capacity of an Administrative Support Specialist, you will play a crucial role within the Projects division, focusing on the execution of administrative functions that are vital to client services in production.Facilitate client portability operationsMonitor domain name activitiesManage FTTH orders for major...
-
Business Operations Manager
il y a 4 semaines
Marseille, Provence-Alpes-Côte d'Azur, France ONET Temps pleinPosition Title: Project and Business Development ManagerCompany: Onet TechnologiesOnet Technologies is a prominent engineering and services firm dedicated to assisting stakeholders in the nuclear sector with project advancement, operational efficiency, secure maintenance, and decommissioning of nuclear facilities.Our operations are categorized into three...
-
Client Support Team Supervisor
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Groupe iliad Temps pleinPosition Overview As the Team Leader in the Operations division, you will oversee a dedicated group of Administrators and Network/System Engineers. This team is tasked with managing client incidents and monitoring both client and internal infrastructures. Your leadership will be crucial in enhancing the quality of technical support and fostering strong...
-
Client Support Technician
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Harry Hope Temps pleinPosition Title: Application Support SpecialistCompany Overview: Harry Hope, a recruitment agency focused on connecting talent with leading organizations.Deliver expert technical and functional support for document management solutions, particularly AirsDelib and AirsCourrier.Oversee client inquiries using a ticketing system, delegating tasks to team members...
-
Client Support Team Supervisor
il y a 4 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Iliad Temps pleinJob Title: Client Support Team SupervisorCompany: IliadIliad is dedicated to delivering exceptional services to a diverse range of businesses, addressing their telecommunications, IT, and cloud requirements, whether they are small startups or large corporations. With a commitment to innovation, competitive pricing, and outstanding customer service, Iliad...
-
Data Management and Support Specialist
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France SUEZ Temps pleinAbout SERAMMSERAMM (Marseille Metropolitan Sanitation Service) is a leading organization dedicated to providing essential sanitation services within the PACA region. As part of our Network Business Agency, we are seeking a highly motivated Data Management and Support Specialist to join our team.Your Role: A Bridge Between Technology and OperationsIn this...
-
Assistant Manager of Checkout Operations
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Groupement Les Mousquetaires Temps pleinCompany Overview Groupement Les Mousquetaires encompasses seven retail brands, a dedicated workforce, and over 3,000 independent business leaders. Intermarché & Netto strive to make quality food accessible to everyone. Our independence and the variety of our roles enable us to meet the expectations of the French public, positioning us as the...
-
Manager of Administrative and Technical Staff in Education
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Département des Bouches-du-Rhône Temps pleinDepartment Manager - Administrative & Technical SupportThe Département des Bouches-du-Rhône is seeking a dedicated and experienced individual to lead our team of administrative and technical staff within the education sector. Reporting directly to the Director of Education and Colleges, this role plays a crucial part in ensuring the smooth operation of our...
-
German-speaking Client Relationship Specialist
il y a 4 semaines
Marseille, Provence-Alpes-Côte d'Azur, France LVMH Client Services Temps pleinClient Relationship Specialist German SpeakerIn the realm of luxury, LVMH Client Services stands as a beacon of excellence, dedicated to enhancing the customer experience in a digital age.Our representatives, embodying the spirit of the 20 prestigious brands within the LVMH Group, provide exceptional support to our international clientele throughout their...
-
Datacenter Security Operations Manager
il y a 4 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Microsoft Corporation Temps pleinIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Security Operations Manager.As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated to delivering the most...
-
Chief Financial Officer
il y a 2 jours
Marseille, Provence-Alpes-Côte d'Azur, France CMA CGM Temps pleinAbout the RoleThe CMA CGM Group, a global leader in shipping and logistics, is seeking a highly skilled Financial Operations Manager to join its TANGRAM team. As a key member of the team, you will be responsible for managing the administrative and financial operations of the center.Key ResponsibilitiesFinancial ManagementDevelop, implement, and monitor...
-
Sales Operations Manager
il y a 3 jours
Marseille, Provence-Alpes-Côte d'Azur, France ELOCE - WALTER LEARNING Temps pleinJob Description**About ELOCE - WALTER LEARNING**ELOCE - WALTER LEARNING is a leading provider of online training solutions for professionals. Our mission is to offer a new model of professional training that combines flexibility and creativity with rigor and precision.**Job Summary**We are seeking a highly skilled Sales Operations Manager to join our team....
-
Restaurant Operations Manager
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Ciel Rooftop Marseille Temps pleinCiel Rooftop Marseille is seeking a dedicated and experienced Restaurant Operations Manager to lead our dynamic front-of-house team.As the Restaurant Operations Manager, you will play a vital role in ensuring seamless service operations and maintaining the highest standards of customer satisfaction. You will be responsible for motivating and guiding your...