Customer Success Manager
il y a 4 semaines
We are seeking a highly skilled Customer Success Manager to join our team at Taulia.
The Customer Success Manager will be responsible for the rollout and growth of our Working Capital programs, driving positive results and ensuring customer success. The primary focus of this role is to help Taulia's customers achieve their business goals through the effective management of our programs.
Key Responsibilities:
- Designing and implementing strategies for business case achievement by closely working with customers.
- Forecasting the growth of business programs and assisting in the execution of strategies with customers to drive program growth.
- Participating in customer workshops and bridging business goals to all aspects of delivery.
- Building relationships with senior stakeholders at assigned clients.
- Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior.
- Defining and presenting recommendations to improve and grow the customer's program based on Taulia's prescriptive data analytics.
- Collaborating with the Supplier Marketing, Enterprise Automation and Supplier Success teams in the execution of campaigns that are part of developing the customers' business program.
- Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives.
- Leading business reviews with assigned customers including creation of presentations.
- Nurturing the operational relationships of each assigned customer.
Requirements
To be successful in this role, you will need:
- At least 5 years of professional experience.
- Previous experience in Working Capital programs, Trade Finance, Procure-to-Pay, Supply Chain, and/or Business Consulting.
- Background in Working Capital Management, Purchase to Pay process, and/or Supply Chain Finance. Comfortable with financial concepts.
- Experience with/in, enterprise, global, or large-scale projects, with a strong business acumen and understanding of organizational issues and challenges.
- Led live and web-based meetings while effectively presenting concepts.
- Experienced and strong customer-facing skills including handling difficult conversations.
- Exceptional communication skills (written, verbal, and active listening).
- Personable, and able to develop and maintain strong relationships.
- Credible and confident, comfortable working a room while providing an engaging presentation.
- Intellectually curious.
- Naturally curious and a strategic thinker with problem-solving skills.
- Organized and detail-driven, while also mastering the big picture.
- Embracing change and thriving in a fast-moving environment.
- Effective under pressure, skilled in managing customer escalations.
- Comfortable with learning new software and with intermediate to advanced Excel skills.
- French and English language proficiency is required.
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