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The Customer Success Manager is a key role at Docebo, responsible for empowering our customers to achieve their business goals through effective use of our Learning Management System (LMS). This involves working closely with a portfolio of customers to understand their needs, provide guidance and support, and ensure they are getting the most out of our platform.
Responsibilities:- Be the primary point of contact for Docebo customers, providing expert guidance and support to help them achieve their business outcomes.
- Develop and maintain a deep understanding of our customers' business needs and goals, and provide tailored solutions to help them achieve success.
- Work closely with internal teams to ensure seamless delivery of our products and services, and to identify opportunities for growth and expansion.
- Manage customer expectations and provide proactive support to ensure high levels of satisfaction and retention.
- Collaborate with customers to identify and prioritize business and technical requirements, and provide guidance on how to realize these within our platform.
- Develop and maintain strong relationships with customers, stakeholders, and internal teams to drive business outcomes and growth.
- Stay up-to-date with industry trends and best practices, and apply this knowledge to drive innovation and improvement within our customers' organizations.
- Minimum of 5 years experience in a customer success role, with a proven track record of driving business outcomes and growth.
- Fluent French and English language skills are a must.
- Experience working with B2B accounts in the SaaS industry, with a strong understanding of Learning Management Systems and their applications.
- Strong written and oral communication skills, with the ability to build relationships and rapport with customers and stakeholders.
- Ability to work in a fast-paced environment, with a high level of autonomy and flexibility.
- Strong problem-solving skills, with the ability to think critically and creatively.
Docebo is a global company with a mission to power learning experiences for over 3000 customers around the world. We are committed to innovation, simplicity, accountability, togetherness, curiosity, and impact, and we are looking for talented individuals who share these values to join our team.
We offer a hybrid office model, with the flexibility to work from home and collaborate with colleagues in person. Our team is passionate about delivering exceptional customer experiences, and we are committed to diversity and inclusion in our workforce.
