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GSP Services is a customer-centric organization that provides high-touch, high-value operational support to fast-moving technology companies. As a pioneer in the IoT/Helium/Hotspot/Blockchain space, we developed innovative processes to support Helium data mining devices, including order verification, geo-location optimization, accelerated activations, and troubleshooting. Our flexible, adaptable, and scalable solution breaks the mold of traditional rigid customer support models, putting the customer back in customer support.
The Role
You will be responsible for answering phones for small and mid-size US businesses within our client's software platform, routing calls, scheduling appointments, and entering customer information. As the initial contact and first impression for our clients' customers, you will play a critical role in delivering exceptional customer experiences.
Ideal Profile
- At least 2 years of experience in an Admin Assistant role, preferably in the Professional Services industry.
- Organized and excellent interpersonal skills.
- Proficient in MS Word, Excel, and PowerPoint.
- Working knowledge of Ethic and US cultural affinity.
- Strong networker and relationship builder.
- Attention to detail and high standard of work.
- Goal-driven and able to work in fast-paced environments.
- Fluent English with a neutral or appealing accent and excellent diction.
- 500+ connections on LinkedIn.
What's on Offer?
- Opportunities for career growth and development.
- Flexible working options.
- Role involving team management opportunities.
