Technical Support Specialist

il y a 2 semaines

Paris, Île-de-France American Express Global Business Travel Temps plein
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at American Express Global Business Travel. As a Technical Support Specialist, you will be responsible for providing technical expertise to customers, troubleshooting issues, and collaborating with internal teams to resolve complex problems.

Key Responsibilities
  • Provide technical assistance to customers, including troubleshooting and resolving issues related to our travel technology platform.
  • Collaborate with internal teams, including R&D and Product, to identify and resolve technical issues.
  • Develop and maintain knowledge of our travel technology platform, including its features and functionality.
  • Communicate effectively with customers and internal teams to ensure issues are resolved efficiently and effectively.
  • Stay up-to-date with industry trends and developments to ensure our technology platform remains competitive.
Requirements
  • Experience in technical support, preferably in the travel industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and French.
  • Strong analytical and technical skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and inclusive work environment.

At American Express Global Business Travel, we are dedicated to helping our customers achieve their goals through innovative travel solutions. If you are a motivated and customer-focused individual who is passionate about technology and travel, we encourage you to apply for this exciting opportunity.

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