IT Support Engineer
il y a 5 jours
FORTIL SUD EST is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and services.
Key Responsibilities- Provide level 1 and 2 technical support to users via phone, email, or in-person
- Follow up with users to ensure that issues are resolved and that they are satisfied with the support provided
- Manage and maintain our computer hardware and software inventory, including installation, configuration, and troubleshooting
- Perform routine maintenance tasks, such as updating software and hardware, to ensure that our systems are running smoothly
- Conduct regular audits to identify and address any technical issues or areas for improvement
To be successful in this role, you will need to have a strong technical background, excellent communication skills, and the ability to work independently. You will also need to have a good understanding of Windows operating systems and be able to troubleshoot complex technical issues.
We are looking for a motivated and detail-oriented individual who is passionate about providing excellent customer service and technical support. If you are a team player who is looking for a challenging and rewarding role, we encourage you to apply.
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