Renewal Contract Manager

il y a 2 semaines


Paris, Île-de-France Algolia Temps plein
Unlock Customer Success with Our Renewal Contract Manager

At Algolia, we're seeking a skilled Renewal Contract Manager to join our team. As a key member of our customer success team, you'll be responsible for owning and executing a portfolio of renewal contracts in an assigned territory.

Key Responsibilities:

  • Develop and execute win/win negotiation strategies for small, medium, and large account contract renewals that maximize contract value while protecting and enhancing customer trust.
  • Own, drive, and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk, and Sales teams to ensure all contracts are accurate.
  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal.
  • Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting.

Requirements:

  • 3+ years of experience in a relevant role at a SaaS/Software Company.
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies.
  • Fluency in French.
  • Experience with an enterprise CRM or customer service application.
  • Experience with Salesforce CRM is a significant plus.
  • Ability to manage transactions through every stage of the renewal cycle.
  • Experience in negotiating complex multi-year service contracts.

About Algolia:

Algolia is a pioneer and market leader in AI Search solutions, empowering 17,000+ businesses to create customer experiences at internet scale. We're a global company with physical offices in San Francisco, NYC, Paris, London, Sydney, and Bucharest. Our flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.



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