Renewal and Growth Specialist
il y a 4 semaines
We are seeking a highly skilled Renewal and Growth Specialist to join our team at Insider. As a key member of our account management team, you will be responsible for driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, and contract negotiations.
Key Responsibilities
- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross-sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment for maximum account penetration and coverage.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
Requirements
- 7+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Possion for testing, measuring, and improving outreach and follow-up effectiveness.
- Strong communication skills in both writing and speaking (both English and French).
- Experience negotiating and navigating contracts and legal discussions.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
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