Front Office Team Lead
il y a 2 semaines
Accor Opportunity
The upscale Pullman Brussels Centre Midi has a privileged location on site of the Brussels South railway station. This stylish and cosmopolitan 4 star hotel offers 237 rooms with superior facilities and a design Convention Center.
Your Mission
- Perform front office, reception and information operations, applying the organisational structure defined by the Welcome Manager.
- Form the link and interfaces between the hotel's different departments and various points of reception.
- Contribute to guest satisfaction at all times by providing high quality services throughout their stay. Ensure that guests receive a warm and personal welcome.
- Promote the hotel's offer.
- Help meet the department's quantitative targets through his/her sales efforts.
- Assist the Welcome Manager and the team in their daily tasks.
- Organise the welcomers for optimal effectiveness.
- Motivate and drive the team to attain the department's quantitative targets.
We Offer
- Meal vouchers, eco-cheques, sport & culture cheques.
- Hospitalisation and group insurance.
- Employee benefit card offering discounted rates at both Accor worldwide and in Hively Hospitality network.
- Learning programs through our academies.
- Opportunity to develop your talent and grow within our property and across the world.
Your Profile
- Caring for others and the environment around you: you contribute to making the stay of our clients irreproachable and unforgettable with your personal touch.
- Languages: French, English and Dutch.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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