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Customer Success Manager

il y a 1 mois

Paris, Île-de-France Amplitude Temps plein

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. As a Customer Success Manager, you will be responsible for building relationships with and driving long-term value realization for Amplitude's customers. You will work with accounts across EMEA, driving adoption through structured programs and ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You will partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions. You will use Gainsight and leverage customer data to proactively monitor account health, drive adoption, and identify opportunities to help customers acquire maximum value from Amplitude. You will provide expertise to help customers derive valuable insights from our highly technical product.

Key Responsibilities:

  • Partner with Account Executives to develop and execute a plan for driving results within your portfolio.
  • Use Gainsight and leverage customer data to proactively monitor account health, drive adoption, and identify opportunities to help customers acquire maximum value from Amplitude.
  • Provide expertise to help customers derive valuable insights from our highly technical product.
  • Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value-based business reviews with client executives.

Requirements:

  • Previous experience in a customer success/technical account management/relationship type role while managing customers.
  • Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech.
  • Experience with account and territory planning.
  • Strong organizational, time management, and prioritization skills.
  • Proven ability to learn and explain a technical product or concept.