Reservations Coordinator

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein

We are seeking a detail-oriented and dynamic Reservations Intern to join our team at Accor. As a pioneer in responsible hospitality, we gather over 45 brands, 6,000 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our ambition is to keep innovating and challenging the status quo.

As a Heartist, you will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

We are looking for someone with strong attention to detail and excellent organizational skills. You will assist in the management of reservations, ensure accuracy in booking details, and provide excellent customer service to our guests. This internship offers a hands-on experience in the hospitality industry, with opportunities to learn about various aspects of reservations management.

What you will be doing:

  • Consistently offer exceptional, friendly, and engaging service
  • Assist in processing reservations requests via phone, email, and online booking systems
  • Maintain accurate records of all reservations and ensure that all data is entered correctly in the system
  • Communicate with clients to confirm bookings and provide information about availability, pricing, and services
  • Coordinate with other departments to ensure smooth and efficient handling of all reservations
  • Resolve any issues or discrepancies related to bookings in a timely and professional manner
  • Provide exceptional customer service and support to clients during the reservation process
  • Participate in team meetings and training sessions to enhance your knowledge and skills

Qualifications:

  • Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field
  • Strong attention to detail and excellent organizational skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently and as part of a team
  • Customer service experience is a plus
  • Ability to multitask and manage time effectively in a fast-paced environment

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial, and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.


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