Customer Support Specialist

il y a 2 semaines


Paris, Île-de-France Brevo Temps plein
Responsibilities:
  • Manage and resolve daily client tickets using Brevo's CRM suite, ensuring timely and effective support.
  • Provide clear and concise communication to clients, addressing their questions and concerns in a professional manner.
  • Escalate complex issues to the relevant teams, demonstrating a proactive and solutions-focused approach.
  • Analyze and resolve system, client, and operational issues that impact customer experience, working closely with the tech team.
  • Strive to deliver exceptional customer experiences, fostering strong relationships with clients.
  • Collaborate with the tech team to identify and resolve technical issues, ensuring seamless customer support.
Skills required:
  • Italian native language, with fluency in English.
  • Strong customer service skills, with experience in retention-focused customer management.
  • Familiarity with email marketing, preferably using the Sendinblue API.
  • Ability to work independently, with a strong focus on results and customer satisfaction.
Benefits:
  • Opportunity to join a dynamic and international scale-up environment, with a hyper-growth context.
  • Participation in Brevo's Ownership Plan, inspired by ESOP or stock programs.
  • Meal vouchers, excellent private healthcare, and RTT benefits.
  • Bi-annual global company offsite and inter-office trips.
  • Work's council benefits, social, and green committees.
  • English and French classes, Udemy courses, and a relocation package.
  • Sustainable Mobility Package for commuting to work.
Selection process:
  • HR Video call (30 minutes).
  • Case Study to complete at home.
  • Interview with your future Team Lead (45 minutes).
  • Interview with our Head of Customer Experience (45 minutes).

Brevo values diversity, inclusion, and work-life balance, offering flexible working hours and remote work options.


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