Customer Support Specialist
il y a 2 semaines
- Manage and resolve daily client tickets using Brevo's CRM suite, ensuring timely and effective support.
- Provide clear and concise communication to clients, addressing their questions and concerns in a professional manner.
- Escalate complex issues to the relevant teams, demonstrating a proactive and solutions-focused approach.
- Analyze and resolve system, client, and operational issues that impact customer experience, working closely with the tech team.
- Strive to deliver exceptional customer experiences, fostering strong relationships with clients.
- Collaborate with the tech team to identify and resolve technical issues, ensuring seamless customer support.
- Italian native language, with fluency in English.
- Strong customer service skills, with experience in retention-focused customer management.
- Familiarity with email marketing, preferably using the Sendinblue API.
- Ability to work independently, with a strong focus on results and customer satisfaction.
- Opportunity to join a dynamic and international scale-up environment, with a hyper-growth context.
- Participation in Brevo's Ownership Plan, inspired by ESOP or stock programs.
- Meal vouchers, excellent private healthcare, and RTT benefits.
- Bi-annual global company offsite and inter-office trips.
- Work's council benefits, social, and green committees.
- English and French classes, Udemy courses, and a relocation package.
- Sustainable Mobility Package for commuting to work.
- HR Video call (30 minutes).
- Case Study to complete at home.
- Interview with your future Team Lead (45 minutes).
- Interview with our Head of Customer Experience (45 minutes).
Brevo values diversity, inclusion, and work-life balance, offering flexible working hours and remote work options.
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