Mobile Services Technical Manager F/H

il y a 1 mois


Courbevoie, Île-de-France orano Temps plein
Mobile Services Technical Manager

Orano est à la recherche d'un Mobile Services Technical Manager pour rejoindre son équipe SI-nerGIE. Ce poste est rattaché au Responsable du Domaine End-Users Workplace Orano pour SI-nerGIE.

Missions
  • Piloter les services utilisés par les collaborateurs en situation de mobilité (messagerie d'entreprise, conférence, outils métiers, MDM/EMM,...) et garantir leur bon fonctionnement dans les niveaux de services associés
  • Contribuer à la roadmap du Domaine en identifiant les activités et projets à mener afin d'améliorer la qualité des services (démarche Excellence Opérationnelle)
  • Contribuer à la réalisation des projets de mobilités par son expertise technique sur le périmètre
Activités
  • Coordination avec les acteurs internes et externes du GIE pour garantir une vision bout en bout du service
  • Maintenir la documentation des processus associés (création de nouveaux services, support opérationnel, fiches consignes support,...)
  • Coordination avec les représentants métiers et DSI sur les besoins et enjeux
  • Identifier les évolutions organisation et technologiques pour améliorer la qualité des services (démarche d'Excellence Opérationnelle)
  • Maintenir à jour le catalogue de services
  • Gestion des escalades N3 et des crises
  • Assurer la veille technologique de son périmètre
  • Définir et mener les plans d'actions associés à la résolution des problèmes de son périmètre
  • Travailler en direct avec les fournisseurs et infogérants du périmètre
  • Reporting d'activités et suivi des capacités des solutions en cours d'usages


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