Mobile Services Technical Manager F/H
il y a 1 mois
Orano est à la recherche d'un Mobile Services Technical Manager pour rejoindre son équipe SI-nerGIE. Ce poste est rattaché au Responsable du Domaine End-Users Workplace Orano pour SI-nerGIE.
Missions- Piloter les services utilisés par les collaborateurs en situation de mobilité (messagerie d'entreprise, conférence, outils métiers, MDM/EMM,...) et garantir leur bon fonctionnement dans les niveaux de services associés
- Contribuer à la roadmap du Domaine en identifiant les activités et projets à mener afin d'améliorer la qualité des services (démarche Excellence Opérationnelle)
- Contribuer à la réalisation des projets de mobilités par son expertise technique sur le périmètre
- Coordination avec les acteurs internes et externes du GIE pour garantir une vision bout en bout du service
- Maintenir la documentation des processus associés (création de nouveaux services, support opérationnel, fiches consignes support,...)
- Coordination avec les représentants métiers et DSI sur les besoins et enjeux
- Identifier les évolutions organisation et technologiques pour améliorer la qualité des services (démarche d'Excellence Opérationnelle)
- Maintenir à jour le catalogue de services
- Gestion des escalades N3 et des crises
- Assurer la veille technologique de son périmètre
- Définir et mener les plans d'actions associés à la résolution des problèmes de son périmètre
- Travailler en direct avec les fournisseurs et infogérants du périmètre
- Reporting d'activités et suivi des capacités des solutions en cours d'usages
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Mobile Services Technical Manager F/H
Il y a 2 mois
Courbevoie, Île-de-France orano Temps pleinAbout the RoleThe Mobile Services Technical Manager at Orano is responsible for leading the provision of services on mobile devices (smartphones/tablets) for SI-nerGIE users. The key objectives are to design and maintain operational and secure services used by employees in mobility situations on site or outside. This is achieved through coordination with all...
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Technical Services Account Manager
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Technical Services Account Manager
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