Mobile Services Technical Manager F/H
il y a 2 jours
About the Role
The Mobile Services Technical Manager at Orano is responsible for leading the provision of services on mobile devices (smartphones/tablets) for SI-nerGIE users. The key objectives are to design and maintain operational and secure services used by employees in mobility situations on site or outside. This is achieved through coordination with all SI-nerGIE and external stakeholders to ensure a comprehensive view of these services.
Key Responsibilities
- Pilot the services used by employees in mobility situations (enterprise messaging, conferencing, business tools, MDM/EMM, etc.) and ensure their proper functioning at associated service levels
- Contribute to the Domain roadmap by identifying activities and projects to be carried out to improve service quality (Excellence Operational approach)
- Contribute to the realization of mobility projects through technical expertise on the perimeter
- Coordinate with internal and external stakeholders of the GIE to ensure a comprehensive view of the service
- Maintain documentation of associated processes (creation of new services, operational support, support guides, etc.)
- Coordinate with business representatives and DSI on needs and challenges
- Identify organizational and technological evolutions to improve service quality (Excellence Operational approach)
- Maintain the service catalog up-to-date
- Manage N3 escalations and crises
- Ensure technological watch on the perimeter
- Define and implement action plans associated with problem resolution on the perimeter
- Work directly with suppliers and infogérants of the perimeter
- Report activities and track solution capacities in use
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